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FAQ

  • Q: How often do you introduce new items to your inventory?
    A: We regularly update our inventory with new and trending craft items to inspire creativity and keep our offerings fresh. Customers can check our website frequently or subscribe to our newsletter for updates on new arrivals.
  • Q: Where do you ship to?
    A: We ship all over the USA. We offer free shipping on orders over $50 USD. For order below $50, there will be a shipping fee. The shipping fee varies depending on the location. See checkout page for more details on shipping.
  • Q: Can I track my order from The Caly Bee?
    A: Yes, you can easily track your order. Once your order has been processed and shipped, we will provide you with a tracking number via email, allowing you to monitor the progress of your delivery every step of the way. We partner with trusted shipping carriers to ensure that your order reaches you in a timely manner. If you have any questions about tracking your order, please write to us at hello@thecalybee.com.
  • Q: What payment methods does The Caly Bee accept for online purchases?
    A: The Caly Bee accepts various payment methods for online purchases, including major credit cards such as Visa, MasterCard, American Express, and Discover. We also accept payment through PayPal to provide a secure and convenient checkout experience for our customers.
  • Q: What items are eligible for return?
    A: Most items purchased from our The Caly Bee online store are eligible for return, provided they are unused and returned in their original packaging within return period. All returned items must be accompanied by proof of purchase.
  • Q: What is the return policy for items purchased?
    A: At The Caly Bee, we want you to be completely satisfied with your purchase. For this reason, we offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return the item within 15 days of receiving it for a full refund, as long as it is unused and in its original packaging. Please note that customers are responsible for the return shipping costs.
  • Q: How long does it take to receive a refund for a returned item?
    A: Once the returned item is received and inspected, refunds are typically processed within a 3 to 5 business days. The actual time it takes for the refund to reflect in your account may vary depending on your financial institution.
  • Q: What should I do if my item arrives damaged or defective?
    A: If your item arrives damaged or defective, please contact us at hello@thecalybee.com. We will work swiftly to resolve the issue by arranging for a replacement, refund, or other appropriate resolution.
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